Resume

IT Professional & Software Developer

james.russ.thomas@proton.me+1 (805) 573-3085
Open

Experience

Student Support

Moorpark College

July 2024 - November 2024

Provided technical support to patrons of the campus library, troubleshooting common software and connectivity issues including Canvas, Microsoft Office Suite, CAD Software, and Wireless/Bluetooth Connections. Documented interactions and solutions provided to patrons, and escalated issues to necessary resources.

Education

Moorpark College

Studied Computer Science, Mathematics, and Information Technology.

Relevant coursework includes Data Structures and Algorithms, Computer Architecture and Organization, Linear Algebra, and Discrete Mathematics

Simi Valley High School

Awarded Musician and WBA State-Finalist Marching Band Saxophonist, Community Volunteer, and Writer, with a strong interest in technology

Skills & Tools

IDS / SIEM

WazuhBlackPointElasticDefender

EDR

SentinelOneDefender for Endpoint

DNS

AtakamaOpenDNSPi-hole

Security Awareness

BreachSecureNowKnowBe4Adaptive Security

Email Hygiene

BarracudaMimecastDefender

Vulnerability Management

Tenable.ioFortraQualys

Network Infrastructure

Palo AltoCiscoHPAruba

RMM

IntuneAteraLogmeinConnectWise Automate

Compliance Automation

Vanta